Digital Documentation Systems Pvt Ltd

Terms of Use |
Privacy Policy |
Returns & Refunds Policy

This End User License Agreement (“Agreement”) and all of the terms and conditions herein applies to cloud-based services and/or products provided by Digital Documentation Pvt.Ltd., in Ahmedabad, Gujarat, India based Private limited company (“Company”) and User (“User”).

PLEASE READ THIS AGREEMENT CAREFULLY

This Agreement is a legally binding agreement between Company and the User and contains important terms and conditions relating to matters such as proprietary rights, indemnities, and liability. By utilizing a paid subscription for services, User acknowledges that User has read, understands and agrees to all of the terms, conditions, obligations and limitations of this Agreement. User agrees that this Agreement governs User’s use of the services.

Terms and Conditions

1. Term. The term of this Agreement shall commence when the Company provides access to the services and/or products. This Agreement shall be valid from one (1) one year there from and shall automatically renew until the Agreement is expressively terminated in writing by the User and/or Company.

2. Company’s Obligations. Company shall provide User with access to the Software and user products. Company will be available during normal business hours for support on User inquiries. Users will designate a primary contact to send and receive inquiries.

3. Registration. Company shall send User a registration code within seven (7) business days after reception of valid order form and advance payment. This code enables User access to the cloud-based services.

4. Basic Information Provided By User for a Paid Subscription. In order to provide services to User, Company may collect from User and store in its cloud or other storage system basic information including, without limitation, User’s name, address, telephone number(s), email address(es), and information regarding the User or other products, equipment and/or systems present in User premises (collectively, “Basic Information”). Company shall have the right to use Basic Information for any purpose related to Company’s internal business activities, and to share Basic Information with Company’s authorized third party dealers who may use such information for any internal purpose related to their respective business activities.

5. Additional Information Provided By User for a Paid Subscription. Company may obtain User’s valid credit or debit card information.

6. Name, etc. User permits Company to disclose User’s name and/or project information in a list of representative clients made available in Company’s marketing materials and website.

7. Additional Information Company May Collect During A Paid Subscription. During a paid subscription, Company may collect formation from User including without limitation

(a) device-specific information regarding User’s smartphone, tablet, computer or other device(s) which are used to interact with a Company product or service,

(b) information about which Company product(s) or service(s) User interacts with, and User’s navigation among such product(s) or services,

(d) system configuration and information about the individual components of User’s system, and

(e) questions or inquiries with customer service or technical support (collectively, “Services Information”).

8. Company shall have the right to store Services Information in its cloud or other storage system and to

(a) share Services Information (in a form in which a user is not identified) with its authorized third party dealers,

(b) perform data analyses for the purpose of improving Company’s products or Services or developing new products or services.

9. Termination.

9.1. Company shall have the right to dissolve the Agreement if User is in breach of any of its obligations under this Agreement. Company may provide User with written notice/ email of default and may set a reasonable term in which the breach may be remedied. Company shall never be liable for damages due to termination.

9.2. Upon termination of this Agreement, User shall cease any and all use of the services and/or products from the date of termination.

10. Proprietary Rights. The materials displayed on or contained within the site including, without limitation, all site software, design, text, editorial materials, informational text, photographs, illustrations, games, artwork and other graphic materials, and names, logos, trademarks and service marks (the "Materials"), are the property of Company or its licensors and are protected by copyright, trademark and other intellectual property laws. Company’s name, design and related marks are trademarks of Company, all rights reserved. Company hereby grants User a personal, non-exclusive, non-assignable and non-transferable license to use and display the Materials for noncommercial and personal use only. User agrees not to reproduce, modify, create derivative works from, display, perform, distribute, disseminate, broadcast or circulate any Materials to any third party (including, without limitation, the display and distribution of Materials via a third part website) without express prior written consent of Company. Use of Materials is only permitted with the express written permission of Company and/or its licensors.

11. Privacy.

11.1. Company collects User information in an effort to improve User’s online experience, and to communicate with User about Company’s products, services and promotions. Company does not sell or rent User’s personal information to third parties. Company does, however, share User’s information with third parties that provide services on Company’s behalf or with whom Company has partnered to offer a particular product or service.

11.2. If Company privacy policy changes, Company shall post an updated version on Company’s website. The policy revision date will be posted at the top of the page. User may exercise User’s choices about how Company collects User information from time to time.

11.3. Company may collect information — User voluntarily submits to Company, for example but not limited to:

(i) Identifying information such as User’s name and email address;

(ii) Security information such as User’s username, password, and acceptance of policies, licenses and warranties;

(iii) Contact information such as User’s company name, mailing address and phone number;

(iv) Billing information such as credit card, expiration date, billing address and account history;

(v) Queries to Customer Service and Technical Support;

(vi) site behaviour such as pages visited, downloads/uploads, or searches requested;

(vii) Browser information such as browser version, IP address, and the presence of various plug-ins and tools.

11.4. Company collects information from User when User voluntarily submit that information to Company, including, for example: registering on our websites, placing an order, subscribing to services, participating in one of our surveys, contests or promotions, attending a company seminar, training session or trade show booth, requesting literature, or contacting Company for technical or customer support.

11.5. Company employs third party vendors, service providers and suppliers to perform various functions on our behalf. Third-party services may include, but are not limited to: customer information management; processing credit card or check card payments, analysing data; developing, hosting and maintaining our websites and databases. Company does not authorize any of these service providers to make any other use of User’s information or to contact User outside the context of these services.

11.6. Company utilizes high security measures to protect the customer information it collects.

11.7. Company site may contain links to other sites. Company does not control the privacy practices of those websites. Company shall not be responsible for the content and/or practices of any linked websites, and Company provides these links solely for the convenience and information.

11.8. In the event of a security breach of Companies systems, Company agrees to notify users via their supplied email address as to the severity of the breach within 1 business day of the breach being identified.

11.9. At the end of the user’s subscription, Company agrees to destroy all user specific data by means of overwrite a minimum of five (5) times. The user has the option for an additional fee of requesting that Company freeze their account and all user specific data therein for an agreed upon period. At the end of that freeze period, the user can for an additional fee extend the freeze, if the user chooses not to extend the freeze then all data will be destroyed in accordance with the Companies data retention policy.

11.10. Company employs standard software logging capabilities for troubleshooting / auditing activities. Users may formally request access to log data for their own internal auditing activities, Company agrees to supply users with a copy of their activities for a fixed period (day, week). The data will be delivered in a standard PDF or comma separated format.

12. Disclaimer of Warranties and Limitation of Liability.

12.1. Warranties. User waives any and all claims it may have against Company arising out of the performance or non-performance of the services and/or products. COMPANY IS PROVIDING, AND USER ACCEPTS, THE SERVICES AND/OR PRODUCTS “AS-IS” WITHOUT WARRANTY OF ANY KIND. COMPANY DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT THAT USE, DISPLAY OR REPRODUCTION OF THE SERVICES, PRODUCTS, AND/OR OTHER MATERIALS PROVIDED HEREUNDER WILL NOT INFRINGE ON THE INTELLECTUAL PROPERTY OR OTHER RIGHTS OF ANY THIRD PARTY.

12.2. Data Accuracy: THE COMPANY PROVIDES DATA EXTRACTION SERVICES AS PART OF ITS SOFTWARE APPLICATION; HENCE IT BECOMES ENTIRELY USER’S RESPONSIBILITY TO CHECK THE DATA FOR ITS ACCURACY BEFORE IT IS STORED AND THE COMPANY SHALL NOT BE LIABLE FOR ANY INACCURATE DATA BEING SAVED OR DAMAGES INCURRED DUE TO THAT. THE COMPANY PROVIDES ACCESS TO THIRD PARTY SOFTWARE(TPS) APPLICATIONS THROUGH INTERFACE, IF FOR ANY REASON THE TPS WITHDRAWS ITS SUPPORT FOR THE INTERFACE PROVIDED BY THE COMPANY, THEN THE LOSS/DAMAGES OCCURRED TO THE USERS SHALL BE THE USERS OWN AND THE COMPANY SHALL NOT BE LIABLE FOR ANY SUCH LOSS OR DAMAGES.

12.3. Limitation of Liability. Company shall not be responsible for and/or liable to User and/or any third party for any loss or damage caused by the services and/or products or by Company’s performance under this Agreement. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE, WHETHER BASED ON CONTRACT OR TORT OR ANY OTHER LEGAL THEORY, ARISING OUT OF ANY USE OF THE SOFTWARE OR ANY PERFORMANCE OF THIS AGREEMENT. USER AGREES THAT THESE LIMITATIONS ON WARRANTY AND LIABILITY ARE REASONABLE AND THAT COMPANY WOULD NOT HAVE ENTERED INTO THIS AGREEMENT USER’S EXPRESS AGREEMENT AS TO THE DISCLAIMERS OF WARRANTY AND LIMITATIONS OF COMPANY LIABILITY.

12.4. Indemnity by User. USER AGREES TO INDEMNIFY AND HOLD HARMLESS COMPANY FROM ALL LOSSES, DAMAGES, LIABILITIES, DEBTS, DEMANDS, CLAIMS, ACTIONS, CAUSES OF ACTION, COSTS, CHARGES AND EXPENSES, INCLUDING LEGAL FEES AND ANY AMOUNT PAID TO SETTLE ANY ACTION OR TO SATISFY A JUDGMENT (COLLECTIVELY, “CLAIMS”), IN ANY WAY INCURRED BY OR MADE AGAINST COMPANY, WHICH RESULT FROM OR RELATE TO (A) ACCESS TO OR USE, BY USER OR PERMITTED BY USER, OF THE SERVICE OR USER ACCOUNT, OR (B) ANY OF USER ACTS OR OMISSIONS, INCLUDING BREACH OR NON-PERFORMANCE OF THIS AGREEMENT AND ANY VIOLATION OF THIRD PARTY RIGHTS. The rights and obligations of this Section shall survive termination of this Agreement.

The rights and obligations of this Section shall survive termination of this Agreement.

13. Prohibitions. In utilizing the services and/or products provided by Company, User shall not, and shall not permit any person to directly or indirectly, unless otherwise expressly permitted by written agreement with Company:

(a) license, sublicense, sell, resell, publish, republish, transfer, assign, distribute, rent, lease, time-share, or otherwise commercially exploit the Service in any way;

(b) alter, modify, reverse engineer, decompile, or disassemble, translate or otherwise attempt to extract the source code from the Service or any part thereof;

(d) remove any copyright or other proprietary notices or labels on or in the Service or any part thereof;

(e) post, upload, reproduce, distribute or otherwise transmit unauthorized or unsolicited commercial e-mail, or other “spam” or any other duplicative or unsolicited messages.

14. Dispute Resolution. All claims, disputes or controversies (whether in contract or tort, or otherwise) arising out of or relating to:

(a) these terms and conditions of use;

(b) this site;

(d) transactions effectuated through this Site, or

(e) the relationship which results from these terms and conditions of use (including relationships with third parties who are not party to these terms and conditions of use) (collectively "Claims"), will be referred to and determined by binding arbitration governed by the Federal Arbitration Act or under other mutually agreed procedures.

15. Changes to the Site. Changes may be made at any time to the information, names, text, images, pictures, logos trade-marks, products and services and any other material displayed on, offered through or contained on the site without notice to User. User shall be responsible for reviewing the website to obtain notice of such amendments and the latest version of this Agreement. If any amendment is unacceptable to User, User may terminate this Agreement as set out in this Agreement. If User continues to use the service after the effective date of each amendment, User shall be conclusively deemed to have accepted such amended version of this Agreement.

16. Severability. If any of the provisions of this Agreement or any part thereof shall be or held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable the entire Agreement.

17. Entire Agreement. This Agreement contains the entire understanding and agreement of the parties relating to its subject matter. Any representation, promise or condition not explicitly set forth in this Agreement shall not be binding on either party.

18. Notice. Notices shall be in writing and sent via overnight courier, confirmed facsimile or confirmed electronic mail to Company at the contact addresses provided below.

19. Governing Law. The parties agree that this Agreement is made in and will be governed by law and jurisdiction of the Ahmedabad, Gujarat, India.

20. Attorney’s Fees. Should Company employ counsel or incur any costs in enforce any rights arising out of or relating to this Agreement, it shall be entitled to recover such reasonable costs and legal fees related to such enforcement.

21. Acknowledgment. User hereby accepts the terms of this Agreement and acknowledges the terms herein. By obtaining a paid subscription, User acknowledges that User has read, understands and agrees to all of the terms, conditions, obligations and limitations of this Agreement.

Copyright content on this site is provided by Digital Documentation Systems Pvt. Ltd. and may not be reproduced without the express written permission of Digital Documentation Systems Pvt. Ltd.'s principal. Please email your request to: support@digitaldocsys.in